Refund Policy

Refund and Exchange Policy

We want you to be completely satisfied with your purchase! If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.

Return and Exchange Conditions:

• Timeframe: Products can be returned or exchanged within 15 days from the date of purchase.
• Condition: The product must be unused, in its original packaging, and in the same condition as when it was received. All tags, labels, and seals should still be intact.
• Proof of Purchase: A valid receipt or proof of purchase is required for returns or exchanges.
• Non-returnable Items: Certain items such as personalized products, or items marked as non-returnable in the product description, cannot be returned or exchanged.

How to Initiate a Return or Exchange:

1. Contact our customer service team at eaglerspk@gmail.com within 15 days of receiving your order.
2. Provide your order number and the reason for the return or exchange.
3. Our team will guide you through the process and provide instructions for returning the item.

Refund Process:

• Once we receive the returned product, we will inspect it to ensure it meets the return criteria.
• If approved, a full refund will be processed to your original payment method. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exchange Process:

• If you prefer to exchange the product for another item, we will send the new product once we receive the returned item. The exchanged product will be shipped at no additional cost if the exchange is within the same price range.

Shipping Costs:

• For returns and exchanges, customers are responsible for the return shipping costs unless the product is damaged or defective upon arrival.

We strive to ensure a smooth and easy return and exchange process. If you have any questions, feel free to reach out to our customer service team. Thank you for shopping with us!